FAQ

Please read through the following information very carefully. For assistance please email hello@bellamoon.info 

*Due to hygiene reasons, we can only issue refunds where the product has been unused and returned to us with all labels intact, in its original packaging* 

Please note delivery times apply after dispatch and NOT at the time your order is placed. You will receive an email notification when your order has been dispatched. Please check your junk folder. 

Amazon UK

All returns for purchases made through Amazon must go through the Amazon UK platform. If there is a fault with your item and you would like a replacement please reach out to our customer service team and we will be happy to assist. 

Amazon USA

 All returns for purchases made through Amazon must go through the Amazon USA portal.

John Lewis 

All returns for purchases made through John Lewis must go through the John Lewis channels. Please reach out to John Lewis customer support for more information. BellaMoon can assist with delivery and tracking queries.

BellaMoon (www.bellamoon.co)

Detailed returns page here 

UK Retailer 

Please return your order to the retail shop or website where you made the purchase. Your receipt will need to be shown as proof of purchase. 

Irish Retailer

Please return your order to the retail shop or website where you made the purchase. Your receipt will need to be shown as proof of purchase.