How can we help?

Orders are dispatched from our warehouse in Northern Ireland every working day, with courier collection at around 10am. In busy periods, please allow up to 3 working days for dispatch.

As soon as your order ships you'll get an email with your tracking number (please check your junk folder). Delivery takes approx. 2–7 working days in the UK and Ireland, and 5–7 working days to Europe and the USA.

Not arrived within 7 working days of dispatch? Email hello@bellamoon.info with your order number.

Our emails sometimes land in junk or spam, so please check there first. If it isn't there, email hello@bellamoon.info: there may be a small typo in the email address used at checkout. Note our email ends in .info, not .com.

Yes, up until it's dispatched. Email hello@bellamoon.info as soon as possible with your full name, address and order number. Once an order is with the courier we can't recall or redirect it.

Yes, we ship to the UK, Ireland, Europe and the USA, and elsewhere at an additional cost calculated at checkout. Orders to the UK and Ireland have no customs charges. International orders may be subject to local import duties and taxes.

Yes, free local collection is available from our warehouse: Unit 5, 79 Downpatrick Road, Crossgar, Co. Down, BT30 9EH. We'll let you know when your order is ready and give you a time slot. Please bring your order confirmation.

You have 14 days to return your order, and return postage is free.

1. Use our free Royal Mail tracked returns link to create your label.
2. Email hello@bellamoon.info with your name, order number and the item you're returning, so we can match it.
3. Send it to: BellaMoon, Unit 5, 79 Downpatrick Road, Crossgar, BT30 9EH.

For hygiene reasons, items must be unused and returned in their original packaging with all labels intact.

Refunds are processed twice a month, on the 14th and the last day of each month. Once processed, please allow up to 5 working days for it to appear on your statement.

We're sorry! Please email hello@bellamoon.info within 48 hours of delivery with your order number and photos, and we'll put it right.

Amazon: returns and refunds go through Amazon. If you need a replacement for a fault, contact us and we'll help.

John Lewis: please return through John Lewis. We're happy to help with delivery and tracking queries.

Boots.com: please use the Boots returns process; Boots will issue your refund.

Other shops: please return to the shop or website you bought from, with your receipt.

Remove the covers and wash them separately at 40°C with a mild detergent. Line dry only, and avoid tumble drying or dry cleaning. Spot clean the inner filling. See our full care instructions.

Your pillow arrives vacuum-packed to reduce our carbon footprint. Massage, fluff and plump the filling by hand after unpacking so it regains its full shape. Give it a little time to settle.

Yes. All BellaMoon products are covered for 12 months from the date of purchase for the original purchaser. If you think there's a defect, email us with your name, order number and photos and we'll assess it.

Yes. Choose Klarna at checkout to pay in 3. See our Klarna FAQ.

All BellaMoon products are tested by a CPSC-accredited laboratory. Always supervise your baby when using a pillow, and never use it for unsupervised or infant sleep. Read our detailed safety guidance.