FAQ

Below you will find a list of all our Frequently Asked Questions.

If there is anything that you need further help with, please email us at hello@bellamoon.info

 

What is the BellaMoon™ 3-in1 Pillow made from?

For more information on our other products, click here

 

How firm is the BellaMoon 3-in-1 Pillow?

Our pillows are designed to be medium firmness, plump and plush. It is really important you thoroughly massage the stuffing once the pillow has been removed from the packaging. 

 

How do I get in contact?

1. Contact form
2. Email hello@bellamoon.info 
3. Phone +4428 96227853

Please allow 2-4 working days for us to reply.

Our office is closed on the following days - New Years Day, St Patrick's Day, Good Friday, Easter Monday, Easter Tuesday, May Bank Holidays, 12th & 13th July, August Bank Holiday, Boxing Day and Christmas Day. 

 

I did not receive a confirmation email.

Confirmation emails are sent with every order, please check your junk folder as they can sometimes end up in there.  Please reach out to our team and they will re-send your confirmation email.

 

How do I make a return?

Our shipping and returns policy can be found here

 

My order has not arrived.

Orders can take up to 7 working days to arrive. Please use the tracking number in your order confirmation to check for updates. If you have concerns about the delivery of your order, please reach out to us at hello@bellamoon.info and we will look into this for you. We also recommend you reach out to the courier company for a quicker response.  

 

How is my order packaged?

All BellaMoon orders are sent in unbranded boxes or envelopes with brown or clear parcel tape. Please note - orders placed through retailers such as Amazon may be shipped differently. 

 

The discount code I received does not work?

Discount codes are case sensitive, please make sure you are typing it in correctly. Your discount code may have expired. BellaMoon has the right to disable all discount codes during sale periods. If you are still experiencing issues, reach out to the BellaMoon team for assistance. 

 

What are the measurements of the various BellaMoon™ products?

3-in-1 Pillow:

Approx. 1.4metres long x 200mm diameter width overall. Width of C-shaped ends = 500mm

 Lie Down Feeding Pillow:

Approx. = 500mm x 500m overall. Width of Baby space = 220mm

Feeding Privacy Cover:

Approx. 840mm x 710mm overall

 

How do I wash my BellaMoon™ Pillow?

Simply remove all the covers, machine wash at 40 °C and leave to airdry. Full wash instructions are on the inside or underside of each product. Please read carefully before washing. More information can be found here.

 

Can I buy the parts separately?

Yes you can buy separately. The Full Moon consists of 3 different products, meaning you can spread the cost, purchase at each stage or get gifted from different people.

 

What’s the difference between BellaMoon™ 3-in-1 Pillow and other pillows?

The BellaMoon™ 3-in-1 Pillow is like no other pillows on the market.

The full sized 1.4m long pillow is designed to support you with extreme comfort and ease, especially targeting points in the neck, shoulders, back and hips. But, what really sets the BellaMoon™ 3-in-1 Pillow apart from others is its continued functionality, right the way through until baby is over 12 months old. Both ends zip off and come together to form a smaller C-shaped pillow which is perfect for upright feeding support in those early months. In this position, it can also be used as a baby sitting up support pillow around the house.

 

Can I change the covers?

Yes we sell separate covers online. You can remove and wash your cover or swap it out for a new design.

 

What age is BellaMoon™ suitable for?

The BellaMoon 3-in-1 Pillow is suitable from conception right up until approx. 18 months (as a supervised sitting up support), or until such as time as baby is able to move by itself.

The Lie-Down Feeding Pillow is suitable from birth to approx. 18 months.

 

Safety

Is BellaMoon™ breathable?

BellaMoon™ has passed all required Air Permeability tests with INTERTEK UK in accordance with British Standard BS4578: 1970 Airflow through Infant Pillows.  For more information on our full suite of testing and compliance see our section on safety testing..

 

I need to buy replacement inserts / parts – where do I find these?

If you require any replacement parts, email us at hello@bellamoon.info 

 

Have BellaMoon™ products been safety tested?

Safety is our absolute no. 1 priority here at BellaMoon™.

We have invested heavily in ensuring full compliance with all required international testing standards. BellaMoon™ has passed the following tests, and continually researches and complies with tests which are specific to particular countries.

ISO14184-1:2011 - Formaldehyde FREE

BS EN71-1:2011

California Proposition 65

Resistant to ignition according to BS5852

Air Permeability according to BS4578

16 CFR Part 1500.53(f) (1-1-12) (CAN)

REACH compliant

REACH Reg: Lead FREE

REACH Reg: Cadmium FREE

REACH Reg Azo Dyes FREE

OEKO-TEX Standard 100 Class 1 certified (EU)

All components are Intertek Tested and proven free from harmful substances

Free from Heavy Metals

Free from Phthalates

Meets CPSIA and all U.S. Federal and State Chemical and Flammability regulations.

Meets all EC Regulations, REACH and British Standard Requirements.

Tested by CPSC accredited third party laboratory.

  

Can I leave my baby to sleep in the BellaMoon™ Lie Down Feeding Pillow in a crib?

BellaMoon™ is ideal for breastfeeding baby until baby is asleep before transferring into their crib.  NEVER leave your baby unsupervised in any BellaMoon™ products.  After breastfeeding is completed, baby must be transferred out of its Feeding Pillow and placed on their own separate sleep surface.

For our user guidance video, click here.

 

Is the BellaMoon™ Lie Down Feeding Pillow safe?

Yes – when used correctly and as intended.

The BellaMoon™ Lie Down Feeding Pillow is designed for babies from 0-18 months under full supervision by an awake and alert adult - or such as time as baby can move out of the Feeding Pillow themselves.

Do NOT leave baby lying in the Feeding Pillow without the immediate presence of Mother directly adjacent.

Keep BellaMoon Lie-Down Feeding Pillow away from walls or other vertical structures due to the risk that baby may move and become entrapped and suffocate.

For our user guidance video, click here.

 

Can I use the BellaMoon™ Lie-Down Feeding Pillow for co-sleeping?

BellaMoon™ products are not recommended for co-sleeping. BellaMoon Lie-Down Feeding Pillow is not a cot, or a sleep positioner. 

BellaMoon™ Lie-Down Feeding Pillow is designed for short intervals of day and night-time breastfeeding. Once breastfeeding is complete baby should be returned to sleep in their own separate sleep surface.

Research on bedsharing shows an increased risk of SIDS between 2 and 3 months.  This is a particularly vulnerable time, as babies lack good head control and are unable to control their airways.  Therefore, particular care should be taken with babies under 4 months old.

DO NOT use the 3-in-1 Pillow within the adult bed at night-time as it may pose a suffocation hazard.

 

Ordering, Shipping & Returns

 

How can I return my order?

 

 - Please send an email to hello@bellamoon.info stating the following information 

Name

Order number

Address

Email address

Phone number

The item you wish to return

Your reason for returning

 *Due to hygiene reasons, we can only issue refunds where the product has been unopened, unused and with all labels, in its original packaging. 

BellaMoon doesnt not provide return labels. You will be required to use your local Post Office or any other preferred courier service. We advise that you keep ‘Proof of Postage’ until you have received your refund. Without it, we can not guarantee a refund will be made.

 

BellaMoon Head Office

Unit 5 79 Downpatrick Road
Crossgar
Co. Down
Northern Ireland
BT30 9EH
United Kingdom

 

Please do not return your items to the above address without speaking to a team member first.

Please find our full Cancellation and Returns Section here.

 

Do you ship internationally?

Yes, we ship to UK, Ireland from our website www.bellamoon.co.

We ship to USA from our website www.bellamoon.us

We ship to Europe from our website www.bellamoon.de

We also ship outside these regions, however, shipping costs can be expensive.  The costs can be calculated at the check-out.  If you are outside any of these shipping zones, please contact us directly for a shipping quotation and we will try to find the best price we can.  Please email us on hello@bellamoon.info

(Always check your junk mail for a response from BellaMoon™)

 

What are the payment options?

We offer payment with a number of payment gateways, including all major credit cards, Paypal, Apple Pay – see our check-out for more information.

We also offer payment support via Klarna and Clearpay (UK only)

 

How does Pay later in 3 interest-free installments work?  

Pay later in 3 interest-free installments will allow you to spread the cost of your purchase over 3 equal payments. The payment for each installment will  automatically be collected from the debit or credit card you entered at checkout. Your first installment will be collected when your order is confirmed by  BellaMoon and installments 2 and 3 are scheduled 30 and 60 days later, respectively.