Frequently Asked Questions
What are the BellaMoon™ Pillows made from?
- Pillow Covers: 100% Organic Cotton
- Inner pillow: 100% Polyester. Lining Fabric: 100% Polypropylene
3-in-1 & Body Pillow:
Approx. 1.4metres long x 200mm diameter width overall. Width of C-shaped ends = 500mm
For more information on our other products, click here
How firm are the BellaMoon Pillows?
All BellaMoon pillows are made to be medium firmness, soft, plump and plush for your comfort.
As they arrive vacuum packed, it's important to thoroughly fluff and massage the pillow to help the filling expand. We also recommend letting it air out for a few hours after unboxing to restore its full shape and softness.
How do I wash my BellaMoon™ Pillow?
Simply, remove the covers and wash at 40°C using mild detergent. Follow this by line drying - avoid tumble drying or dry cleaning.
For the inner filling we recommend sponge cleaning and leaving it to air dry. You can also freshen it up regularly by giving it a shake and ventilate.
After drying, give it a fluff by hand to regain the shape.
How do I get in contact?
- Contact form found here
- Email hello@bellamoon.info
- Phone +4428 96227853
Please allow 2-4 working days for us to reply.
Our office is closed on the following days - New Years Day, St Patrick's Day, Good Friday, Easter Monday, Easter Tuesday, May Bank Holidays, 12th & 13th July, August Bank Holiday, Boxing Day and Christmas Day.
How do I make a return?
Our shipping and returns policy can be found here
- Please send an email to hello@bellamoon.info stating the following information
Name
Order number
Address
Email address
Phone number
The item you wish to return
Your reason for returning
*Due to hygiene reasons, we can only issue refunds where the product has been unopened, unused and with all labels, in its original packaging.
BellaMoon doesnt not provide return labels. You will be required to use your local Post Office or any other preferred courier service. We advise that you keep ‘Proof of Postage’ until you have received your refund. Without it, we can not guarantee a refund will be made.
BellaMoon Head Office
Unit 5 79 Downpatrick Road
Crossgar
Co. Down
Northern Ireland
BT30 9EH
United Kingdom
Please do not return your items to the above address without speaking to a team member first.
Shipping Information
Our full shipping and returns policy can be found here
All BellaMoon orders are sent in unbranded boxes or envelopes with brown or clear parcel tape. Please note - orders placed through retailers such as Amazon may be shipped differently.
Lie Down Nursing Nest
Detailed safety guidence can be found here
Is the BellaMoon™ Lie Down Feeding Pillow safe?
Yes – when used correctly and as intended.
The BellaMoon™ Lie Down Feeding Pillow is designed for babies from 0-18 months under full supervision by an awake and alert adult - or such as time as baby can move out of the Feeding Pillow themselves.
Do NOT leave baby lying in the Feeding Pillow without the immediate presence of Mother directly adjacent.
Keep BellaMoon Lie-Down Feeding Pillow away from walls or other vertical structures due to the risk that baby may move and become entrapped and suffocate.
For our user guidance video, click here.
Can I use the BellaMoon™ Lie-Down Feeding Pillow for co-sleeping?
BellaMoon™ products are not recommended for co-sleeping. BellaMoon Lie-Down Feeding Pillow is not a cot, or a sleep positioner.
BellaMoon™ Lie-Down Feeding Pillow is designed for short intervals of day and night-time breastfeeding. Once breastfeeding is complete baby should be returned to sleep in their own separate sleep surface.
Research on bedsharing shows an increased risk of SIDS between 2 and 3 months. This is a particularly vulnerable time, as babies lack good head control and are unable to control their airways. Therefore, particular care should be taken with babies under 4 months old.
DO NOT use the 3-in-1 Pillow within the adult bed at night-time as it may pose a suffocation hazard.
Can I leave my baby to sleep in the BellaMoon™ Lie Down Feeding Pillow in a crib?
BellaMoon™ is ideal for breastfeeding baby until baby is asleep before transferring into their crib. NEVER leave your baby unsupervised in any BellaMoon™ products. After breastfeeding is completed, baby must be transferred out of its Feeding Pillow and placed on their own separate sleep surface.
For our user guidance video, click here.
What safety certificates does BellaMoon™ have?
We have invested heavily in ensuring full compliance with all required international testing standards. BellaMoon™ has passed the following tests, and continually researches and complies with tests which are specific to particular countries.
ISO14184-1:2011 - Formaldehyde FREE
BS EN71-1:2011
California Proposition 65
Resistant to ignition according to BS5852
Air Permeability according to BS4578
16 CFR Part 1500.53(f) (1-1-12) (CAN)
REACH compliant
REACH Reg: Lead FREE
REACH Reg: Cadmium FREE
REACH Reg Azo Dyes FREE
OEKO-TEX Standard 100 Class 1 certified (EU)
All components are Intertek Tested and proven free from harmful substances
Free from Heavy Metals
Free from Phthalates
Meets CPSIA and all U.S. Federal and State Chemical and Flammability regulations.
Meets all EC Regulations, REACH and British Standard Requirements.
Tested by CPSC accredited third party laboratory.
Safety
Is BellaMoon™ breathable?
BellaMoon™ has passed all required Air Permeability tests with INTERTEK UK in accordance with British Standard BS4578: 1970 Airflow through Infant Pillows. For more information on our full suite of testing and compliance see our section on safety testing..
I need replacement inserts / parts – where do I find these?
If you require any replacement parts, email us at hello@bellamoon.info