FAQ

Below you will find a list of all our Frequently Asked Questions.

If there is anything that you need further help with, please email us at hello@bellamoon.info

 

What is the BellaMoon™ 3-in1 Pregnancy Pillow made from?

For more information on our other products, click here

 

How firm is the BellaMoon 3-in-1 Pregnancy And Nursing Pillow?

Our pillows are designed to be medium firmness, plump and plush. It is really important you thoroughly massage the stuffing once the pillow has been removed from the packaging. 

 

How do I get in contact?

You can contact us through our online form, or send us an email to hello@bellamoon.info *please check your junk folder as our replies can filter into there* 

Please allow 2-4 working days for us to reply.

Our office is closed on the following days - New Years Day, St Patrick's Day, Good Friday, Easter Monday, Easter Tuesday, May Bank Holidays, 12th & 13th July, August Bank Holiday, Boxing Day and Christmas Day. 

 

I did not receive a confirmation email.

Confirmation emails are sent with every order, please check your junk folder as they can sometimes end up in there. If you have received a confirmation SMS, that means there was no email entered at the check out. Please reach out to our team and they will re-send your confirmation email.

 

How do I make a return?

Our shipping and returns policy can be found here

 

My order has not arrived.

Orders can take up to 7 working days to arrive. Please use the tracking number in your order confirmation to check for updates. If you have concerns about the delivery of your order, please reach out to us at hello@bellamoon.info and we will look into this for you. We also recommend you reach out to the courier company for a quicker response.  

 

How is my order packaged?

All BellaMoon orders are sent in unbranded boxes or envelopes with brown or clear parcel tape. Please note - orders placed through retailers such as Amazon may be shipped differently. 

 

The discount code I received does not work?

Discount codes are case sensitive, please make sure you are typing it in correctly. Your discount code may have expired. BellaMoon has the right to disable all discount codes during sale periods. If you are still experiencing issues, reach out to the BellaMoon team for assistance. 

 

What are the measurements of the various BellaMoon™ products?

BellaMoon™ New Moon 3-in-1 Pregnancy Pillow:

Approx. 1.4metres long x 200mm diameter width overall. Width of C-shaped ends = 500mm

BellaMoon™ Lie Down Half Moon Nursing Nest:

Approx. = 500mm x 500m overall. Width of Baby space = 220mm

BellaMoon™ Nursing Privacy Cover:

Approx. 840mm x 710mm overall

BellaMoon™ Full Moon 6-in-1 Nursing System:

Approx. 1.4metres long x 1metre width (depending on space required by Mother)

BellaMoon™ Swaddle Blankets:

900mm x 900mm

BellaMoon™ Bamboo Swaddles:

1200mm x 1200mm

 

How do I wash my BellaMoon™ Pregnancy Pillow?

Simply remove all the covers, machine wash at 40 °C and leave to airdry. Full wash instructions are on the inside or underside of each product. Please read carefully before washing. More information can be found here.

 

What is the difference between the Full Moon and the Half Moon Lie Down Nursing Nest?

The BellaMoon™ Full Moon 6-in-1 Pregnancy & Nursing System is an entire system with multiple different functions in one box.  It is ideal for pregnant mums who are keen to try breastfeeding.

Part of the Full Moon system contains a New Moon Pregnancy pillow - which has been designed to provide comfort for mum the whole way through her pregnancy and right the way through her breastfeeding journey.

Breastfeeding can be tiring, that’s what has drawn us to the lateral breastfeeding position in the first place, but unsupported, it can take a toll on your body leaving it achy, knotted and tense. The addition of the New Moon Mothers pillow as part of the Full Moon alleviates all this pain, allowing mum to melt into every feed. As part of the Full Moon, you also get an Eclipse privacy nursing cover which doubles up to form the base of the Full Moon. This is especially useful for new mums who may be nervous about breastfeeding in public. The Half Moon Lie Down Nursing Nest completes the Full Moon, providing baby with a safe space to nurse.

On the other hand, the Half Moon Nursing Nest alone is ideal for new mums who have recently just discovered BellaMoon™ after giving birth. New, tired mums who are craving the restfulness of the lateral breastfeeding position with mum's comfort being less of a priority. We understand budget can be tight for new mums, especially when on maternity leave meaning the Half Moon Nursing Nest is the best choice for some.

 

Can I buy the parts separately?

Yes you can buy separately.  This is called ‘Build a BellaMoon’.

The Full Moon consists of 3 different products, meaning you can spread the cost, purchase at each stage or get gifted from different people.

 

 

Do I need to buy the base?

We do recommend that you buy the base if you are wanting to build a BellaMoon™ Full Moon. The base physically attaches the New Moon Pillow to the Half Moon Lie Down Nursing Nest to ensure greater security. It also doubles up as a Nursing Privacy cover for when you’re out and about.

 

What’s the difference between BellaMoon™ ‘New Moon’ Pregnancy Pillow and other pregnancy pillows?

The BellaMoon™ New Moon 3-in-1 Pregnancy Pillow is like no other pregnancy pillow on the market.

Throughout your pregnancy journey, the full sized, 1.4metres long pillow is designed to support you and your growing bump, providing you with extreme comfort and ease, especially targeting those pregnancy related pain and pressure points in the neck, shoulders, back and hips. But, what really sets the BellaMoon™ Pregnancy Pillow apart from others is its continued functionality, right the way through until baby is over 12 months old. The ends zip off and come together to form a smaller C-shaped pillow which is perfect for upright nursing in those early months. In this position, it can also be used as a baby sitting up support pillow around the house. But perhaps, what is particularly unique and allows it to stand out from others is that it can be attached to our Lie Down Half Moon Nest along with the Eclipse Nursing Cover/Base to form the Full Moon. The complete system allows breast-feeding mothers to relax and melt into every feed, lying down in a safe and ultra-comfortable cocoon, getting some much-needed rest whilst nourishing and bonding with their little baby.

To learn more about our unique BellaMoon™ 3-in-1 Pregnancy Pillow click here.

 

Can I change the covers?

Yes we sell separate covers online. You can remove and wash your cover or swap it out for a new design.

 

What age is BellaMoon™ suitable for?

The New Moon Pregnancy and Nursing Pillow is suitable from pregnancy right up until approx. 18 months (as a supervised sitting up support), or until such as time as baby is able to move or climb out by itself.

The Full Moon is suitable from pregnancy right up until approx. 18 months, or until such as time as baby is able to move or climb out by itself.

The Half Moon Lie-Down Nursing Nest is suitable from birth to approx. 18 months, or until such as time as baby is able to move or climb out by itself.

 

How should I store my BellaMoon™?

Each and every BellaMoon™ product has been designed with style at the forefront to ensure that our products can be a gorgeous addition to your décor.

We recommend storing the New Moon Pregnancy/Mothers pillow along the top of your bed pillows where it can be made into a feature of your bedroom interior.

The Half Moon Lie-Down Nursing Nest can be stored in crib or cot when baby is not present or simply on top of the bed.

 

How can I contact BellaMoon™?

Please send all enquires - including, wholesale, returns, cancellations, press and collaboration enquires to hello@bellamoon.info

 

Safety

Is BellaMoon™ breathable?

BellaMoon™ has passed all required Air Permeability tests with INTERTEK UK in accordance with British Standard BS4578: 1970 Airflow through Infant Pillows.  For more information on our full suite of testing and compliance see our section on safety testing.

 

Should I wash BellaMoon™ before using?

It is not necessary to wash your BellaMoon™ before using it. BellaMoon™ products have been manufactured in a facility which has full compliance with Good Manufacturing Practice which is an International Standard that ensures products are consistently produced and controlled according to quality standards with a clean and hygienic manufacturing area, including laboratories and storage.

However, if you like to wash it before use then there is no issue with that - it will not cause any damage. Follow the wash guidance on the product labels.

 

I need to buy replacement covers / parts – where do I find these?

You can buy spare replacement covers for the New Moon Pregnancy Pillow or Nursing Nest on our website at www.bellamoon.co (UK)

If you require any other replacement parts, email us at hello@bellamoon.info 

 

My friend gave me her BellaMoon™ after she was finished with it – I have no safety instructions – where do I find these?

We are delighted to hear you are re-using your BellaMoon™ and passing it on to others.  All safety instructions are clearly marked on the product.  You will also find all safety instruction on a label either underneath your Nursing Nest or inside the cover of your Pregnancy Pillow.  In the event that the safety labels have been removed, you will find all detailed safety instructions on our website, or in the Assembly Guide document here.

We recommend you give your BellaMoon a full examination for any damages before re-use – check the covers, throw them in the wash and ensure the plastic Anti-Roll fin has not been damaged. 

If you require any other replacement parts, email us at hello@bellamoon.info

 

Have BellaMoon™ products been safety tested?

Safety is our absolute no. 1 priority here at BellaMoon™.

We have invested heavily in ensuring full compliance with all required international testing standards. BellaMoon™. has passed the following tests, and continually researches and complies with tests which are specific to particular countries.

ISO14184-1:2011 - Formaldehyde FREE

BS EN71-1:2011

California Proposition 65

Resistant to ignition according to BS5852

Air Permeability according to BS4578

16 CFR Part 1500.53(f) (1-1-12) (CAN)

REACH compliant

REACH Reg: Lead FREE

REACH Reg: Cadmium FREE

REACH Reg Azo Dyes FREE

OEKO-TEX Standard 100 Class 1 certified (EU)

All components are Intertek Tested and proven free from harmful substances

Free from Heavy Metals

Free from Phthalates

Meets CPSIA and all U.S. Federal and State Chemical and Flammability regulations.

Meets all EC Regulations, REACH and British Standard Requirements.

Tested by CPSC accredited third party laboratory.

  

Can I leave my baby to sleep in the BellaMoon™ Lie Down Nursing Nest in a crib?

We recognise that you may feed your baby to sleep.

BellaMoon™ is ideal for nursing baby until baby is asleep before transferring into their crib.  NEVER leave your baby unsupervised in any part of BellaMoon™.  After breastfeeding is completed, baby must be transferred out of its Nursing Nest and placed on their own separate sleep surface.  We have demonstrated how to do this many times on our social media Instagram Stories and our You Tube videos.

We recommend that parents follow the safe sleep guidance issued by the Lullaby Trust, where all babies should be placed to sleep on their own separate sleep surface. 

Due to the breastfeeding nature of BellaMoon, babies will seek a mother’s breast therefore may move out of position in search of mother if she is not lying immediately adjacent in the lateral breastfeeding position.

For our user guidance video, click here.

 

Is the BellaMoon™ Half Moon Lie Down Nursing Nest safe?

Yes – when used correctly and as intended, the Half Moon Lie Down Nursing Nest is completely safe,  however there are some things you need to bear in mind when using a BellaMoon™ Nursing Nest.

The BellaMoon™ Half Moon Lie Down Nursing Nest is designed for babies from 0-18 months under full supervision by an awake and alert adult - or such as time as baby can move out of the Nursing Nest themselves.

Due to the breastfeeding nature of BellaMoon™, babies will seek a mother’s breast therefore may move out of position in search of mother if she is not lying immediately adjacent in the lateral breastfeeding position.

Do NOT leave baby lying in BellaMoon™ without the immediate presence of Mother directly adjacent.

Keep BellaMoon™ away from walls or other vertical structures due to the risk that baby may move between BellaMoon™ and the side structure, become entrapped and suffocate.

For our user guidance video, click here.

 

Can I use the BellaMoon™ Half Moon or Full Moon for co-sleeping?

BellaMoon™ products are not recommended for co-sleeping.  BellaMoon™ is not a cot, or a sleep positioner. 

BellaMoon™ is designed for short intervals of day and night-time breastfeeding. Once breastfeeding is complete and baby has latched off, baby should be returned to sleep in their own separate sleep surface.

The BellaMoon™ Full Moon and Half Moon Nursing Nest are designed for lateral breastfeeding under full supervision by an awake and alert adult.

Research on bedsharing shows an increased risk of SIDS between 2 and 3 months.  This is a particularly vulnerable time, as babies lack good head control and are unable to control their airways.  Therefore, particular care should be taken with babies under 4 months old.

DO NOT use the Mother's Pillow within the adult bed at night-time as it may pose a suffocation hazard.

 

How soon can I use my BellaMoon™ Lie Down Nursing Nest?

You can use your BellaMoon™ Full Moon or Half Moon Nursing Nest from birth to 18 months for lateral breastfeeding under full supervision by an awake and alert adult (or until such as time as baby can move out of the Nursing Nest by itself).

You will generally find that it will take a few days for you to perfect your latch in the sitting up breastfeeding position in the early days.  The lateral feeding position is generally easier from Day 2 onwards.

If your baby is struggling with colic, it may affect their ability to laterally feed until they are a few weeks old, however, this should get easier with time. If this happens, wait a few days and go back to your lateral feeding position once your baby is more settled.

 

Ordering, Shipping & Returns

 

How can I return my order?

 

 - Please send an email to hello@bellamoon.info stating the following information 

(Please check your junk folder regularly for replies from our team)

 

Name

Order number

Address

Email address

Phone number

The item you wish to return

Your reason for returning

 *Due to hygiene reasons, we can only issue refunds where the product has been unopened, unused and with all labels, in its original packaging. 

We don't provide return labels due to the size of the box.  You will be required to use your local Post Office or any other preferred Courier Service.

 

BellaMoon Head Office

Unit 5 79 Downpatrick Road
Crossgar
Co. Down
Northern Ireland
BT30 9EH
United Kingdom

 

Please do not return your items to the above address without speaking to a team member first!

*We advise that you get ‘Proof of Postage’. Please keep this until you have received your refund. Without it, we can not guarantee a refund will be made.

Please find our full Cancellation and Returns Section here.

 

Where is my refund?

Once we have received your return and checked it for any damage, your refund will be issued.  Generally, any refunds are processed twice a month, on the 1st day of the month and the 15th day of the month. If you have any concerns, please email us on hello@bellamoon.info

(Always check your junk mail for a response from BellaMoon™)

For more information, see our Cancellation and Returns Section here.

 

Do you ship internationally?

Yes, we ship to UK, Ireland from our website www.bellamoon.co.

We ship to USA from our website www.bellamoon.us.

We ship to Europe from our website www.bellamoon.de 

We also ship outside these regions, however, shipping costs can be expensive.  The costs can be calculated at the check-out.  If you are outside any of these shipping zones, please contact us directly for a shipping quotation and we will try to find the best price we can.  Please email us on hello@bellamoon.info

(Always check your junk mail for a response from BellaMoon™)

 

Can I pre-order a product ahead of launch or that has sold out?

We generally try to avoid pre-order, until delivery of the goods has arrived. Therefore, when you order an item it will be in stock.

 

What are the payment options?

We offer payment with a number of payment gateways, including all major credit cards, Paypal, Apple Pay – see our check-out for more information.

We also offer payment support via Klarna (currently UK only) which allows you to pay for the product over 3 months in three instalments, or buy now, pay later.

 

Do you offer a payment plan?

Yes, we have partnered with Klarna in the UK (USA coming soon), making it even easier for you to buy a BellaMoon. There are two payment plans available at checkout:

1. Pay later in three interest free instalments
2. Pay 30 days after delivery

 

What is Klarna? 

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than  200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely handle their payments.   

 

How does Pay later in 3 interest-free instalments work?  

Pay later in 3 interest-free instalments will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will  automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by  BellaMoon and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. You can always monitor your payments’ schedule in the ​Klarna app

​

Am I eligible for Pay later in 3 interest-free instalments?  

To use Pay later in 3 interest-free instalments you must be at least 18. Whilst this option is widely promoted, Pay later in 3 interest-free instalments is subject to  your financial circumstances. When choosing Pay later in 3 interest-free instalments, our assessment will not affect your credit rating.  

 

How can I increase my chances of being accepted for Pay later in 3 interest-free instalments?  

Klarna is unique and offers Pay later in 3 interest-free instalments based on a number of factors such as the order value, previous order history and item  availability. If you are 18 or over, you can improve your chances of being offered Pay later in 3 interest-free instalments by ensuring you provide your full name and  accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for a Klarna  payment method before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

 

What do I need to provide when I make a purchase? 

If you want to make a purchase with Klarna using Pay later in 3 interest-free instalments, you'll need to provide your mobile phone number, email address, current  billing address and a debit or card card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's  very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.  

 

Will a credit search take place against me?  

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to  other lenders. Neither Klarna nor BellaMoon™ run credit searches against you that could impact your credit rating.   

 

Why have I not been offered Pay later in 3 interest-free instalments?  

Although Pay later in 3 interest-free instalments is widely promoted it is not always universally available. The Pay later in 3 interest-free instalments payment option  is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online  store, previous order history and item availability.   

 

What are my payment options with Klarna?  

Payment for your Pay later in 3 interest-free instalments will automatically be collected from the debit or credit card you entered at checkout. The first payment is  taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment. You can always monitor  your payments’ schedule in the Klarna app.    

 

What happens if I cancel or return my order?  

As soon as BellaMoon™ have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due. The return  will be reflected in the Klarna app immediately.  

  

What happens if I don’t pay for my order?  

Klarna will automatically attempt to collect your payment for your Pay later in 3 interest-free instalments purchase at BellaMoon™ from the debit or credit card  you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect  payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15  days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment and you can always monitor the due date in  Klarna app at your convenience. Your credit score will not be impacted by using Klarna’s ‘Pay later in 3 instalments’ product even if you have failed to pay on time.   

 

I have been asked to go to the Klarna site. Is this correct?  

You can view all of your Klarna purchases and payment schedule in the Klarna app or by logging onto Klarna.com/uk.   

 

Is my payment information safe?  

Payment information is processed securely by Klarna. No card details are transferred to or held by BellaMoon™. All transactions take place via connections  secured with the latest industry standard security protocols. 

 

Can I pay before the due date?  

Yes. Just go to the Klarna app or log onto Klarna.com/uk and pay off early. 

 

Have you received my payment?  

Klarna will notify you via email and push notification from the Klarna app when a payment is due and when this has successfully been collected, or in the unlikely  event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and  payments in the Klarna app or by logging in at ​www.klarna.com/uk​.   

 

What happens to my statement, when I've returned the goods?  

Once BellaMoon™ has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment  schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled  payments. You are always able to monitor the status of your order in the Klarna app. 

  

I've received a statement, but I've not yet received my goods.  

In the event that your goods have not been received please call BellaMoon to check on your order and delivery status. You can also contact Klarna’s Customer  Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.

   

I have cancelled my order. How long will it take until I receive my refund?  

As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.    

 

I have asked for a refund. How will I be refunded?  

Refunds shall be issued back to the debit or credit card which was originally entered at checkout. 

 

I haven’t received an email with my statement/payment information.  

You can log in the Klarna app or at​ www.klarna.com/uk​, where you will find all of your orders and payment schedule information.   

 

I still have questions regarding payment, how can I get in touch?  

Visit Klarna app or ​Klarna’s Customer Service page​ for a full list of FAQ’s, live chat and telephone options.